Effective Date: 2025-01-17
At Luxperiences by CrownThrive, LLC (“Luxperiences,” “we,” “us,” or “our”), we are committed to maintaining a reliable, transparent, and premium booking platform for Members (“Buyers”) and Partners (“Vendors”). This Luxperiences Assurance Program (“Program”) outlines our comprehensive protections, dispute resolution procedures, and coverage parameters for both domestic and international bookings. By choosing to book or offer services through our platform, you acknowledge and agree to the terms set forth below, in addition to any other Luxperiences policies, Terms and Conditions, and Partner Agreement Policy.
1. PROGRAM OVERVIEW
1.1 Purpose and Scope
The Luxperiences Assurance Program is designed to enhance trust and confidence in our marketplace. It is automatically included with each booking made on our platform. Members receive structured protections such as refunds (in Luxperiences Credits), dispute mediation, and rebooking support, while Partners benefit from increased visibility, marketing promotion, and formalized processes for handling complaints. This Program is not an insurance policy and does not replace any legally required or recommended insurance coverage. Instead, it is an internal policy funded through Buyer Fees charged at checkout and the Partner service fees established in our Terms and Conditions.
1.2 Governing Law and Jurisdiction
This Program is governed by the laws of the United States and, more specifically, the laws of the Commonwealth of Virginia, without regard to conflict-of-laws principles. Any disputes arising under or relating to this Program must be filed exclusively in the state or federal courts located in Virginia. By participating in this Program, all parties consent to the personal jurisdiction of such courts, regardless of where they reside or conduct business.
1.3 Relationship to Other Policies
In addition to this Program, Members and Partners remain subject to all other Luxperiences agreements, including but not limited to our:
- Terms and Conditions: https://luxperiences.com/page/terms-and-conditions
- Refund and Cancellation Policy: https://luxperiences.com/page/refund-and-cancellation-policy
- Partner Agreement Policy: https://luxperiences.com/page/partner-agreement-policy
Where conflicts arise between this Program and other policies, Luxperiences will determine which provisions control, unless another policy explicitly states otherwise.
2. MEMBER PROTECTIONS
2.1 Refunds in Luxperiences Credits
Members may be eligible to receive refunds in the form of Luxperiences Credits when cancellations or disruptions meet the qualifying criteria specified in Section 5 (Cancellation and Refund Policies) or any relevant Partner-specific policy.
- Credits do not expire, cannot be transferred, and cannot be redeemed for cash.
- Credits are applied to the Member’s account and may be used for future bookings on the Luxperiences platform.
- In certain cases where mandated by law, refunds may be issued via the original payment method instead of Credits.
2.2 Dispute Mediation
Luxperiences provides a structured dispute mediation process to ensure fair and efficient resolutions between Members and Partners.
- Members must submit dispute claims through our online Claims Form at https://portal.crownthrive.com/luxperiences-claims-form within forty-eight (48) hours of discovering an issue.
- Supporting evidence (for example, photographs, communication logs, or proof of payment) may be required.
- Luxperiences will review all submissions and may contact both parties for additional information.
- The final determination of any dispute rests solely with Luxperiences, and all parties agree to comply with the outcome.
2.3 Rebooking Assistance
Luxperiences assists Members in rebooking or securing comparable services if a confirmed booking is canceled or significantly disrupted by the Partner.
- Where a suitable alternative cannot be arranged, Members will typically receive Luxperiences Credits for future use.
- Rebooking efforts focus on matching or approximating the original service in terms of date, location, and cost, though exact matches cannot be guaranteed.
2.4 Transparent Buyer Fees
Buyer Fees are disclosed during the checkout process and fund the protections outlined in this Program. Members receive all benefits described here without additional or hidden surcharges.
3. PARTNER PROTECTIONS
3.1 Enhanced Visibility
Partners who remain in good standing with Luxperiences and comply with all policies may receive enhanced visibility through promotional campaigns, featured listings, newsletters, and other marketing channels. Luxperiences reserves the right to adjust or revoke promotional placements at any time for Partners who fail to comply with this Program or other platform requirements.
3.2 Mediation Support
Partners benefit from Luxperiences’ dispute mediation services, ensuring that complaints or claims made by Members are addressed in a structured, balanced manner.
- Partners must respond promptly to dispute-related inquiries.
- Failure to cooperate may lead to withheld payouts, reduced visibility, or delisting.
3.3 Compliance and Accountability
Partners must provide accurate listings, maintain any necessary licenses or permits, and adhere to local laws and regulations. Non-compliance may result in exclusion from the Program and other potential penalties as determined by Luxperiences.
4. INSURANCE REQUIREMENTS
4.1 Partner Responsibility
Partners must carry valid liability insurance covering claims, damages, or losses related to their services, especially when offering high-risk or specialized activities. Proof of coverage must be submitted during onboarding, and Partners are required to update their insurance details annually or upon Luxperiences’ request.
4.2 Optional Travel Insurance for Members
While Members are protected by this Program, we strongly encourage them to purchase third-party travel insurance for coverage of risks that fall outside the scope of this Program, such as significant medical emergencies or major travel disruptions.
4.3 Luxperiences Limitation of Liability
Luxperiences acts solely as a booking agent, not a service provider or insurer. Any liability for personal injury, property damage, or failure to deliver services lies entirely with the Partner.
- This Program is not a substitute for mandatory or recommended insurance coverage.
- Luxperiences does not assume liability for claims beyond those expressly covered under this Program.
5. CANCELLATION AND REFUND POLICIES
5.1 Partner-Initiated Cancellations
Partners who cancel a confirmed booking are required to notify both the Member and Luxperiences immediately.
- Members receive a full refund in Luxperiences Credits or, where legally required, via their original payment method.
- Repeated or unjustified cancellations may result in penalties, withheld payouts, or removal from the Luxperiences platform.
5.2 Member-Initiated Cancellations
Member-initiated cancellations are governed by the cancellation policy posted on the relevant Partner’s listing page.
- If the cancellation meets the Partner’s policy requirements, Members may receive a refund in Credits or an original payment method, as determined by the Partner’s policy or local law.
- If the cancellation falls outside the Partner’s policy terms, Members may not be entitled to any refund.
- Luxperiences reserves the right to mediate cases where a dispute arises regarding the policy’s interpretation.
5.3 Damage and Losses
Partners may request security deposits or offer optional damage waivers. Luxperiences will mediate damage-related disputes; however, ultimate financial responsibility remains with the Partner or, if applicable, the Member who caused the damage, as determined by the dispute resolution process.
5.4 Claims Submission
All claims for cancellations, refunds, or disputes under this Program should be submitted via our online Claims Form at https://portal.crownthrive.com/luxperiences-claims-form. Late submissions or incomplete documentation may limit the ability to receive any benefits under this Program.
6. INTERNATIONAL COVERAGE
6.1 Scope of International Bookings
This Program extends to eligible international bookings made through the Luxperiences platform. Refunds are generally issued in Luxperiences Credits, though certain jurisdictions may require refunds to the original payment method.
6.2 Local Laws and Regulations
Members and Partners are responsible for adhering to the laws, regulations, and administrative requirements of the destination country, including visa obligations, local taxes, and licensing.
- Luxperiences does not assume responsibility for legal non-compliance in foreign jurisdictions.
- If local laws conflict with any portion of this Program, those laws shall take precedence, but only to the extent required by the jurisdiction’s mandatory regulations.
6.3 Currency Conversion and Fees
Currency conversion differences, international transaction fees, and other associated costs are not covered by this Program. Members and Partners bear all additional fees or potential exchange rate losses when transacting across borders.
6.4 Partner Compliance for International Services
Partners offering services abroad must comply with licensing, insurance, and operational standards of the host country. Failure to comply may result in suspension from the platform or exclusion from this Program’s benefits and coverage.
6.5 Supplemental Travel Insurance
This Program does not replace or negate the need for international travel insurance, particularly for coverage of medical emergencies, evacuation services, or other extensive trip interruptions. Members are strongly encouraged to purchase additional coverage for these types of risks.
7. TAX AND LEGAL COMPLIANCE
7.1 Partner Obligations
Partners must determine, collect, and remit all applicable taxes, including income tax, sales tax, VAT, GST, or other fees mandated by local, state, federal, or international authorities. Luxperiences may require documentation or proof of compliance.
7.2 Indemnification
Partners agree to indemnify and hold Luxperiences harmless from any liabilities, claims, or damages resulting from non-compliance with tax laws, licensing requirements, or other legal obligations in any jurisdiction.
7.3 No Legal Advice
Luxperiences does not offer legal advice regarding tax, licensing, or regulatory compliance. Partners and Members should consult qualified professionals or legal counsel as needed to ensure full compliance.
8. PROGRAM TERMS AND CONDITIONS
8.1 No Additional Purchases
All protections offered under this Program are included with each booking at no extra cost. Buyer Fees disclosed at checkout fund these Program benefits. No separate or hidden fee is required to access these protections.
8.2 Program Exclusions
This Program does not cover or compensate for the following scenarios:
- Acts of nature, global health crises, or government-imposed travel restrictions that make service delivery impossible.
- Member cancellations that do not meet the requirements of the Partner’s posted policy.
- Damages or liabilities incurred during a booking, which must be handled through the Partner’s insurance or separate arrangements.
- Losses unrelated to confirmed bookings or ancillary costs, such as airfare or personal expenses.
- Financial institution fees, currency exchange rate fluctuations, or cross-border transaction charges.
8.3 Program Opt-In for Partners
By listing services on the Luxperiences platform, Partners automatically opt into this Program, provided they maintain compliance with all Terms and Conditions, Partner Agreement policies, insurance requirements, and local regulations. Non-compliance may result in loss of Program coverage or other punitive measures.
8.4 Fraud and Abuse Prevention
Luxperiences reserves the right to reject any claims or withhold benefits if we suspect fraudulent activity or misuse of this Program. Such activities may lead to account suspension or legal action.
9. MODIFICATIONS TO THE PROGRAM
9.1 Updates and Revisions
Luxperiences may modify or update this Program, in whole or in part, at our discretion. Notice of any significant changes will be provided via the Luxperiences platform, and the Effective Date at the top of this document will be amended to reflect new updates.
9.2 Acceptance of Changes
Continued use of the platform or participation in the Program after posted changes constitutes acceptance of those revisions. If you do not accept the updated terms, you must discontinue use of our platform and cancel any existing listings or bookings.
10. CONTACT INFORMATION
For questions or concerns about this Luxperiences Assurance Program, or any other policy, please contact us:
Luxperiences by CrownThrive, LLC
Email: contact@luxperiences.com
Mailing Address: P.O. Box 201, Gretna, VA 24557, United States
- Claims Form: https://portal.crownthrive.com/luxperiences-claims-form
- Website: https://luxperiences.com
We appreciate your participation in the Luxperiences Assurance Program. By aligning with these standards and protocols, Members and Partners alike can enjoy a secure, transparent, and rewarding environment for luxury experiences worldwide.
